Customer Terms and Conditions
All Customer Service Agreements of Stord, Inc. and its Affiliates (collectively “Stord”) are governed by the General Terms and the Service Terms “Terms and Conditions” unless: (i) Customer has a written master service agreement signed by Stord or its Affiliates (not a Stord Service Agreement), in which case such written master service agreement shall govern; (ii) as otherwise set forth in the Agreement; (iii) or mutually agreed upon in writing.
Stord may from time to time change these Terms and Conditions. Any changes are effective immediately upon publication at https://www.stord.com/terms-and-conditions.
For archived legal terms utilized prior to March 10, 2022, please see the links at the bottom of the page under Archived Terms.
Stord’s General Terms apply to all Service Agreements and all Service Terms.
The following Service Terms apply to the extent Customer utilizes those Services through Stord.
Warehouse Service Terms
Parcel Services Terms
Freight Services Terms
Software Services Terms
Packaging Services Terms
General Inquiries: Please contact Stord at email@example.com if any questions arise.
Operational Failures: Customer responsibilities include reporting operational failures, incidents, problems, concerns, and complaints to: firstname.lastname@example.org
HR Complaints: Complaints about Stord employees for code of conduct and/or performance issues should be reported to: email@example.com
Software Services Support: firstname.lastname@example.org
Privacy Questions and Concerns: Privacy@stord.com
The following Terms and Conditions were in effect from April 6, 2020, to March 9, 2022.
General Terms - Archived March 9, 2022
Warehouse Terms - Archived March 9, 2022
Freight Terms - Archived March 9, 2022
Software Terms - Archived March 9, 2022