All Customer Service Agreements of Stord, Inc. and its Affiliates (collectively "Stord") are governed by the Stord Terms and Conditions, which cover Warehouse Services, Parcel Services, Freight Services, and Software Services in a single comprehensive document, the Consolidated Terms and Conditions. These Terms and Conditions apply unless the parties have agreed to different terms in a signed written agreement. Any changes are effective immediately upon publication at https://www.stord.com/terms-and-conditions.
Consolidated vs. Modular Terms
Effective February 14, 2026, Stord consolidated its Customer Terms and Conditions from a modular format into a single document. The substantive commercial and legal terms are the same across both structures.
For archived legal terms utilized prior to February 14, 2026, please see the links at the bottom of the page under Archived Terms.
Consolidated Terms and Conditions
General Terms
Stord’s General Terms apply to all Service Agreements and all Service Terms.
Service Terms
The following Service Terms apply to the extent Customer utilizes those Services through Stord.
Warehouse Service Terms
Stord.com/legal/warehouse-terms
Parcel Services Terms
Freight Services Terms
Software Services Terms
Stord.com/legal/software-terms
Packaging Services Terms
Stord.com/legal/packaging-terms
Additional Terms
Stord Privacy Policy
General Inquiries: Please contact Stord at support@stord.com if any questions arise.
Operational Failures: Customer responsibilities include reporting operational failures, incidents, problems, concerns, and complaints to: service@stord.com
HR Complaints: Complaints about Stord employees for code of conduct and/or performance issues should be reported to: complaints@stord.com
Software Services Support: help@stord.com
Privacy Questions and Concerns: Privacy@stord.com
The following Terms and Conditions were in effect from March 9, 2022 to February 13, 2026
General Terms - Archived February 13, 2026
stord.com/legal/general-terms-02-13-26
Warehouse Terms - Archived February 13, 2026
stord.com/legal/warehouse-terms-02-13-26
Freight Terms - Archived February 13, 2026
stord.com/legal/freight-terms-02-13-26
Software Terms - Archived February 13, 2026
stord.com/legal/software-terms-02-13-26
Parcel Terms - Archived February 13, 2026