General Terms

Effective Date: February 14, 2026

Stord General Terms

These Terms and Conditions apply to all Services provided by Stord to Customer under any Service Agreement or SOW. By executing the Service Agreement and/or accepting Services, Customer acknowledges that it has read, understood, and agrees to these Terms and Conditions. Customer and Stord are each referred to individually as a “Party”, and collectively as the “Parties.”

Stord may change these Terms and Conditions from time to time in its sole discretion. Any changes are effective immediately upon publication on the applicable website locations or as mutually agreed by the Parties in writing. Any changes are effective immediately upon posting on Stord’s website at Stord.com/general-terms. 

Stord's Services include providing technology solutions and logistics services to support one or more of the following: (a) Warehouse Services, including inbound receiving, storage, picking and packing, outbound fulfillment, and warehouse administrative functions related to Customer's Goods, performed at Facilities; (b) Freight Services and Parcel Services involving the arrangement of transportation of Goods and Parcels through third-party Carriers selected by Stord; and (c) Software Services providing access to Stord's cloud-based platform designed to enable Users to manage inventory, orders, shipments, and distribution with data visibility and analytics in a single platform, including integration with third-party applications. Without limiting the foregoing, any other actions that Stord undertakes at or related to Customer's request or direction, including accessorial services and general labor, shall also constitute "Services" for purposes of this Agreement.

1. Definitions. 

Section 1. Definitions. Capitalized terms are defined as follows:

“Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control with the subject entity. “Control,” for purposes of this definition, means direct or indirect ownership, or control of more than 50% of the voting interests of the subject entity.

“Agreement” means the Service Agreement, SOWs, and the Stord Terms and Conditions.

“Carrier” means a carrier by highway or other mode providing transportation, including carriers transporting Shipments and, if applicable, draymen and/or railroad intermodal carriers. Stord is not a Carrier.

“Confidential Information” has the meaning set forth in Section 3.1. 

"Customer" means the entity that has executed an Agreement with Stord and Affiliates of that entity (for so long as they remain Affiliates) that have entered into SOWs under the Agreement. 

"Customer Content" means all data, information, feedback, suggestions, text, content, and other materials, including Personal Information, that Users upload, post, deliver, provide, transmit, or otherwise make available to Stord in connection with Customer’s use of the Services, including the weight, dimensions, origin, destination, hazardous materials status and any special handling requirements regarding Goods (including material Customer uploads to Software Services).

"Customer Information" means the name, mailing address, telephone number, e-mail address, and any other personally identifying information of Customer provided by or obtained in connection with the performance of Services; provided, however, Customer Information does not include Stord Content or Stord Data. Customer Information is Confidential Information of Customer. 

“Data Anonymization” means the process by which Stord removes or modifies any information that could reasonably be used to identify Customer or any natural person, such that the remaining data is aggregated, de-identified, or otherwise rendered non-identifiable.  

“End Customer” means any third party to whom Customer directs Stord to ship, deliver, or otherwise transfer Goods or Parcels on Customer’s behalf. End Customers are Customer’s customers or recipients of Goods or Parcels.

"Facility" means any storage or warehouse locations where Services are provided to Customer from time to time by Stord or the Stord Partner Network. 

“Fees” means the fees set forth in the applicable Service Agreement or SOW in U.S. dollars (or such other currency as may be specified in the applicable Service Agreement or SOW) for Services provided by Stord to Customer and all charges or costs arising from Services. 

“Force Majeure Event” means matters beyond a Party’s reasonable control including, but not limited to, acts of God, hurricanes, tidal waves, flood, tornadoes, cyclone, wind storm, earthquake, public enemy, civil commotion, strikes, labor disputes, work stoppages or other difficulties within the workforce (so long as such workforce is not that of the Party claiming the Force Majeure Event), delay or failure of Carriers, failure to provide power by the utility provider, intentional or malicious acts of third persons or any other organized opposition, cyber-attacks, viruses, corruption, depredation, accidents, explosions, fire, seizure under legal process, embargo, closure of public highways, railways, airways or shipping lanes, governmental interference, order, regulation, or other action(s) by governmental authority, national, regional, or local emergency(ies), plague, epidemic, pandemic, outbreaks for infectious disease or any public health crisis, or other contingency(ies), similar or dissimilar to the foregoing, beyond the reasonable control of the affected Party. 

“Freight Services” means Stord’s arrangement, but not performance, of transportation of Customer’s Goods via third party carriers, including less-than-truckload (LTL), full truckload (FTL), intermodal, drayage, and other non-parcel transportation modes.  Freight Services exclude Parcel Services. 

"Goods" means the merchandise or property that the Customer tenders to Stord for Services. 

“General Rate Increase” or “GRI” means such increase or increases as are applied by individual Carriers in relation to the Parcel Services.

"IP Rights" means patent rights (including patent applications and disclosures), copyrights, trade secrets, moral rights, know-how, and any other intellectual property rights recognized in any country or jurisdiction. 

"Parcel(s)" means the merchandise, small packages, or property that the Customer tenders to Stord for Parcel Services. 

“Parcel Services” means arranging for third-party motor carriers to provide transportation services of Parcels consigned to End Customers on behalf of Customer. 

"Scope of Work" or "SOW" means a signed document or online order specifying the Services to be provided that is entered into between Customer, or any of their Affiliates, and Stord. 

“Shipment” means any Goods, Parcels, or other property tendered by Customer to Stord for Freight Services or Parcel Services, whether transported via small parcel, less-than-truckload (LTL), full truckload (FTL), intermodal, or any other mode of transportation.

"Services" means the products, services, and access that are provided by Stord to Customer under a Service Agreement or SOW, including Warehouse Services, Freight Services, Parcel Services, and Software Services. Services exclude Third-Party Applications. 

"Software Services" means Stord's cloud-based platform service and any other online subscription services provided by Stord, including internet-based technology designed to enable ecommerce and allow Users to manage inventory, orders, shipments, and distribution to provide data visibility and analytics regarding those activities in a single platform. 

"Stord" means Stord, Inc. and its Affiliates. 

“Stord Content” means all data, information, reports, analytics, insights, and other materials related to the Services provided by Stord, including but not limited to aggregated data, data resulting from Data Anonymization, and derivative data generated from or based upon Customer’s use of the Services, Customer Content, or other customers’ use of the Services. Stord Content is Confidential Information of Stord.

"Stord Group" means Stord, Inc., as well as its Affiliates, Carriers, and the Stord Partner Network. 

"Stord Partner Network" means third-party fulfillment or warehouse service providers contracted by Stord to provide Warehouse Services. 

"Third-Party Application" means system functionality that interoperates with Services, via integration or otherwise, that is provided by Customer or a third-party, including enterprise resource planning systems, shopping cart applications, and warehouse/transportation management systems. 

"User" means an individual who is authorized by Customer and Stord to use Software Services, and to whom has been supplied a user identification and password for utilizing Software. 

“Warehouse” means Stord and the Stord Partner Network that own, lease, and/or operate the Facilities. 

"Warehouse Services" means the provision of logistics services in Facilities, including inbound receiving, storage, picking and packing, outbound fulfillment, and warehouse administrative functions related to Customer's Goods. 

2.  Fees, Payment Terms, Taxes and Charges.

2.1 Fees and Payment Terms. Customer will pay Stord the Fees. Fees will be due as set forth in the Service Agreement or SOW. Customer may not offset payment of Fees or invoices unless agreed to by the Parties in writing (including email). 

2.2 Late Fees. Stord may require Customer to pay a late fee on any overdue invoices. Late fees are calculated at the rate of 1.5% per month or the maximum rate allowed by applicable law, whichever is lower. If a Party incurs any fees or costs (including without limitation, any reasonable attorneys’ fees) in collecting outstanding balances and enforcing the payment provisions of this Agreement, the other Party shall be liable for all such fees and costs.

2.3 Credit Card Processing. If Customer elects to pay by credit card, Stord may charge Customer a credit card processing fee not to exceed the lesser of: (a) 4% of the transaction total; or (b) Stord's actual cost of processing such credit card payment.

2.4 Taxes and Charges. Fees do not include any applicable sales, use, duties, or other similar taxes imposed by government authorities (whether U.S. or foreign), all of which will be invoiced by Stord or paid directly by Customer and are Customer’s sole responsibility. Customer shall be liable for all charges payable on account of the Services provided to Customer. 

2.5 Fee Adjustments. Stord reserves the right to reasonably amend or adjust charges and to re-invoice Customer in the following events: (a) if the original quoted rates were based upon materially incorrect information provided by the Customer in the applicable SOW; or (b) if out of scope Services were required that were not contemplated by the applicable SOW. If agreed upon in writing by Customer regarding such travel and budget, Customer shall reimburse Stord for all pre-approved out-of-pocket travel expenses. In the event of a change in Stord’s costs to Services caused by circumstances outside of the reasonable control of Stord, such as the costs of fuel, changes in minimum wages, a shortage or change in the costs of packing materials, or increases in Parcel rates or Carrier surcharges, that alone or in the aggregate cause a material increase to Stord’s costs, Stord may provide Customer with a request to increase Fees with 30 days’ notice. If Customer does not object or does not respond to the request within 30 days, such Fees will be deemed accepted by Customer and go into effect. If Customer objects, the Parties shall negotiate in good faith to amend the relevant Fees as necessary to address the material increase in costs. If the Parties are not able to agree on such amendment within 60 days from the original notification, Stord shall be, at Stord’s option, excused from its obligation to provide the affected Services upon 30 days’ written notice to Customer.

2.6 Invoice Disputes. Any dispute of an invoice by Customer shall be made in good faith and in writing, specifically indicating the nature of the dispute with detailed supporting evidence, and made prior to the payment becoming due. Any invoice dispute not raised by Customer within such period is waived. For a dispute to be submitted properly, Customer must provide Stord with a detailed written explanation of the basis for the dispute, along with reasonable supporting documentation and Customer must pay all such Fees that are not reasonably in a good faith dispute. Stord will determine, in its reasonable discretion, if a dispute is reasonable and made in a good faith.

2.7 Non-Payment. If any Fees owed by Customer are overdue, Stord may, without limiting its other rights and remedies, suspend Services until such amounts are paid in full. Stord will provide at least five (5) business days’ written notice to Customer prior to suspending Services. During any suspension of Services, Customer remains liable for all storage charges, monthly minimums, and other recurring fees. As a condition of resuming Services following any suspension, Stord may require payment of all outstanding amounts plus advance payment. Stord will not suspend Services if Customer is reasonably disputing the amount of assessed Fees in good faith (if such dispute is properly submitted as set forth in Section 2.6). If any Fees not reasonably disputed in good faith are not paid within 30 days from when due, Stord may terminate the Agreement for material breach as set forth in Section 4.16.

3.  Confidential Information.

3.1 Definition of Confidential Information. “Confidential Information” means any non-public information that derives independent economic value from not being generally known, disclosed directly or indirectly by one Party (“Disclosing Party”) to the other Party (“Receiving Party”) pursuant to the Agreement, or that: (a) is designated as “confidential” or in some other manner indicates its confidential nature, or (b) a person exercising reasonable business judgment would understand to be confidential based on the circumstances of its disclosure or the nature of the information itself. Confidential Information includes, but is not limited to, all financial information of a Party and that of the Stord Group, including, but not limited to rates (including Parcel Services rates), compensation amounts received for Services rendered, volume information, as well as the Stord Group contact information, Stord Group shipping, storage, or other logistics requirements, and the Software Services of Stord. Notwithstanding the foregoing, the existence of this Agreement and the general nature of the Services provided (without disclosing specific pricing or terms) shall not be deemed Confidential Information. Confidential Information does not include information that (i) was possessed by the Receiving Party, prior to being disclosed; (ii) Receiving Party develops independently, without use of or reference to the Confidential Information; (iii) is already public when the Disclosing Party discloses it to the Receiving Party (other than from a breach of the Agreement); (iv) is in the possession of the Receiving Party as the result of disclosure by a third party not under an obligation to keep that information confidential; or (v) has been subject to Data Anonymization by Stord in accordance with this Agreement.

3.2 Use of Confidential Information. As between the Parties, each Party retains all ownership rights in and to its Confidential Information. Each Party shall limit their use of the Confidential Information of the other Party to purposes related to their performance under the Agreement. Except as set forth herein, neither Party shall transfer or disclose the Confidential Information of the other Party to any third party.  Each Party shall (a) give access to Confidential Information only to those employees and subcontractors that need to have access for the performance of Services (provided they are bound by confidentiality obligations at least as restrictive as those set forth herein); and (b) take reasonable and adequate precautions to prevent disclosure or use of Confidential Information other than as authorized in the Agreement.

3.3 Equitable Remedies. The Parties acknowledge that a breach of any Confidential Information obligation under the Agreement could cause irreparable harm for which damages would be an inadequate remedy. If any such breach occurs or is threatened, the Party impacted by such breach will be entitled to seek an injunction, a restraining order, or any other equitable remedy. The impacted Party would not need to post a bond or other security or provide proof of actual damages.

3.4 Publicity. Stord may use Customer’s name and logo on Stord’s website and in other Stord marketing materials, including press releases. Stord will cease such use upon Customer’s written request.  

4.  General.

4.1 Intellectual Property Rights. Except for rights expressly granted herein, nothing in this Agreement will transfer any of either Party’s IP Rights to the other Party. Stord reserves all rights not expressly granted to Customer herein. As between Customer and Stord, Stord owns and retains: (a) the Software Services, and all improvements, enhancements, derivatives, or modifications made by any party, excluding any Customer-specific customizations that incorporate Customer’s pre-existing intellectual property; (b) the Stord Content and Stord Data; (c) any software, applications, inventions or other technology developed by Stord in connection with providing the Software Services; (d) Stord’s name, logo, and other trademarks; and (e) all IP Rights in and to any of the foregoing.  Customer grants to Stord and its Affiliates a worldwide, perpetual, irrevocable, royalty-free license to use, distribute, disclose, and make and incorporate into its Services any suggestion, enhancement request, recommendation, correction or other feedback provided by Customer or Users relating to the operation of Stord’s or its Affiliates’ Services.

4.2 Insurance. Stord agrees to maintain throughout the time of its provision of the Services the following insurance coverage: (a) employer’s liability insurance with limits not less than $1,000,000 per occurrence; (b) comprehensive general liability insurance with contractual coverage with limits of not less than $1,000,000 per occurrence and $2,000,000 in the aggregate; and (c) warehouse legal liability insurance with limits not less than $1,000,000 per occurrence. Customer acknowledges and agrees that Stord does not insure Goods, Parcels, or Shipments against loss, damage, theft, or delay, however caused. Customer is solely responsible for obtaining and maintaining all property, cargo, and other insurance necessary to cover its Goods, Parcels, and Shipments at all times while in the custody, control, or care of Stord, the Stord Group, or any Carrier. Stord shall have no liability for any loss that would have been covered by such insurance.

4.3 Limitation of Liability. In no event shall the aggregate liability for any claims, losses, or damages of Stord together with all of its Affiliates arising out of or related to this Agreement exceed the lesser of: (a) the amount paid by Customer to Stord for the applicable Service under the Agreement in the twelve (12) months prior to the first occurrence out of which the liability arose; or (b) one million USD ($1,000,000) (the “General Liability Cap”). The service-specific liability limitations set forth in Section 11 of the Warehouse Terms, Section 9 of the Parcel Terms, and Section 13 of the Software Terms further limit Stord’s liability for claims arising from the applicable Services, and are subject to, and shall not exceed, this General Liability Cap. For avoidance of doubt, only one service-specific liability limitation may be applicable to determine maximum liability, and the maximum liability under multiple service-specific limitations may not be aggregated even if multiple Services are applicable to a claim. The foregoing limitations will apply whether an action is in contract or tort and regardless of the theory of liability, but will not limit Customer’s payment obligations for Fees.

4.4 Exclusion of Consequential Damages. IN NO EVENT WILL EITHER PARTY HAVE ANY LIABILITY FOR ANY LOST PROFITS, REVENUES, GOODWILL, OR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, COVER, BUSINESS INTERRUPTION OR PUNITIVE DAMAGES, WHETHER AN ACTION IS IN CONTRACT OR TORT AND REGARDLESS OF THE THEORY OF LIABILITY.

4.5 Disclaimer. EXCEPT AS EXPRESSLY PROVIDED HEREIN, NEITHER PARTY MAKES ANY WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, AND EACH PARTY SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, WITH REGARD TO THE SERVICES, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. CUSTOMER ACKNOWLEDGES THAT THE SERVICES ARE PROVIDED ON AN “AS IS" AND “AS AVAILABLE” BASIS, WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED. SOFTWARE SERVICES MAY ALSO BE SUBJECT TO INTERRUPTIONS AND DELAYS INHERENT IN THE USE OF THE INTERNET. CUSTOMER ACKNOWLEDGES THAT STORD IS NOT RESPONSIBLE FOR ANY INTERRUPTIONS OR DELAYS CAUSED BY ITS OR CUSTOMER’S INTERNET SERVICE PROVIDERS. NOTWITHSTANDING ANY PROVISIONS IN THESE TERMS AND CONDITIONS TO THE CONTRARY, STORD IS NOT LIABLE FOR THE CONSEQUENCES OF IDENTITY THEFT OR FRAUDULENT OR CRIMINAL CONDUCT OF THIRD PARTIES, INCLUDING UTILIZING THE SERVICES OF ENTITIES REPRESENTING THEMSELVES TO BE CARRIERS OR REPRESENTATIVES THEREOF..

4.6 Indemnification. Customer and its Affiliates (“Indemnifying Party”) shall indemnify, defend, and hold harmless Stord, the Stord Group, each of its Affiliates, and the respective directors, officers, employees, agents, successors, and assigns (collectively, “Indemnified Party”) against any losses, damages, liabilities, claims, actions, judgments, settlements, penalties, fines, costs, or expenses of whatever kind, including attorneys’ fees, the costs of enforcing any right to indemnification under the Agreement, and the cost of pursuing any insurance providers (collectively, “Claims”), incurred by Indemnified Party, arising out of or resulting from any claim of a third party alleging: (a) any negligent or more culpable act or omission of Indemnifying Party or its personnel (including any recklessness or willful misconduct) in connection with the performance of its obligations under the Agreement; (b) any bodily injury or death of any person or damage to real or tangible personal property caused by the negligent acts or omissions of Indemnifying Party or Indemnifying Party’s personnel;  (c) any failure by Indemnifying Party or its personnel to comply with applicable laws; (d) compliance with or reliance on information or instructions provided by or on behalf of Indemnifying Party; (e) a third party seeking to impose liability on Indemnified Party for loss, damage, delay, or destruction of or to Goods in excess of the liabilities expressly assumed by Stord in this Agreement; (f) any unpaid transportation charges, undercharges, demurrage, detention, or other charges of any nature asserted by any Carrier or third party that arise out of or are connected to the Goods or Services, to the extent such charges were incurred as a result of Customer’s actions, instructions, or failure to comply with its obligations under this Agreement (excluding Stord-Caused Detention as defined in Section 7 of the Warehouse Terms); or (g) any violation of, or failure to comply with, (i) any import, export, customs, sanctions, or trade compliance laws or regulations, including Customer’s obligations under Section 10 of the Parcel Terms, or (ii) any hazardous materials laws or regulations, including Customer’s obligations under Section 8 of the Warehouse Terms; provided, however, the foregoing indemnification obligation does not apply to the extent such Claims result from Indemnified Party’s negligence or willful misconduct. Indemnified Party reserves the right, at Indemnifying Party’s expense, to assume the exclusive defense and control of any Claim for which it is required to indemnify, and the Indemnifying Party agrees to cooperate with such defense of these Claims. The Indemnifying Party shall not settle any matter without the Indemnified Party’s prior written consent. The Indemnified Party will use reasonable efforts to notify the Indemnifying Party of any such claim, action, or proceeding upon becoming aware of it. This indemnity shall include, without limitation, all Claims in tort, contract, by statute or otherwise, including Claims for personal injury (including death) and actual or tangible property loss or damage.

4.7 Modification.  Stord may change these Terms and Conditions from time to time in its sole discretion. Any changes are effective immediately upon publication on the applicable website locations or as mutually agreed by the Parties in writing.

4.8 Assignability. (a) Neither Party may assign this Agreement without the prior written consent of the other Party, which consent shall not be unreasonably withheld. (b) Notwithstanding the foregoing, either Party may assign all rights and obligations, without prior consent, to: (i) an Affiliate; (ii) a successor entity in connection with a merger or acquisition; or (iii) a successor entity in connection with a sale of all or substantially all of its assets related to this Agreement. (c) Any attempted assignment in violation of this Section shall be void. (d) This Agreement shall be binding upon and inure to the benefit of the Parties and their respective successors and permitted assigns. Any permitted assignee shall be bound by all terms and obligations of this Agreement as if it were an original Party hereto.

4.9 Subcontracting. Stord may engage third-parties to perform Services. Stord will remain responsible to Customer for completion of Services and meeting SLAs regardless of subcontracting.

4.10 Third-Party Beneficiaries. This Agreement is for the sole benefit of the Parties and their respective successors and permitted assigns. Except for the Indemnified Parties defined in Section 4.6, no other person or entity shall be deemed to be a third-party beneficiary of this Agreement, and no other person or entity shall have any right to enforce any provision of this Agreement or to assert any claim or right based upon this Agreement.

4.11 Independent Contractors. The Parties are independent contractors. This Agreement does not create a partnership, franchise, joint venture, agency, fiduciary, or employment relationship.

4.12 Governing Law. The laws of the State of Delaware govern all interpretations and adversarial proceedings arising out of the Agreement. The provisions of the United Nations Convention of Contracts for the International Sale of Goods and the Uniform Computer Information Transactions Acts will not apply to the Agreement in any manner whatsoever. The Parties will be subject to the exclusive jurisdiction of the state and federal courts located in City of Atlanta, Fulton County, Georgia, and the Parties agree and consent to the exclusive jurisdiction and venue of such courts.

4.13 Entire Agreement. The Agreement constitutes the sole and entire agreement of the Parties with respect to the subject matter of the Agreement and supersedes all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, with respect to such subject matter.

4.14 Severability. If any provision of this Agreement is held by a court of competent jurisdiction to be contrary to law, the provision will be deemed null and void, and the remaining provisions of this Agreement will remain in effect.

4.15 Force Majeure. Neither Party shall be liable to the other for default in the performance or discharge of any duty or obligation under this Agreement, except for Customer’s obligation to pay for Services rendered by Stord (including applicable monthly minimums), which may be due, in whole or in part, to a Force Majeure Event. Upon the occurrence of a Force Majeure Event, the Party seeking to rely on this provision shall promptly give written notice to the other Party of the nature and consequences of the cause and expected duration, if available.

4.16 Term and Termination Rights. Either Party may terminate the Agreement: (a) upon thirty (30) days’ written notice due to the other Party’s material breach that is not cured during the 30-day notice period, to the extent such breach is curable; (b) immediately upon written notice of insolvency, receivership or bankruptcy proceedings not dismissed within sixty (60) days; (c) upon the other Party’s assignment for benefit of creditors; or (d) upon the other Party’s dissolution or ceasing to do business.

4.17 Effect of Termination.  Upon expiration or termination of this Agreement: (a) Customer shall immediately pay all outstanding invoices and Fees then due or accrued; (b) Stord shall invoice Customer for all estimated costs and Fees reasonably anticipated to facilitate the pack-up, transition, and removal of remaining Goods, and Customer shall pay such estimated amounts in advance of any removal of Goods; (c) Customer shall remove all Goods within thirty (30) days of termination, provided that Stord shall have no obligation to release any Goods until Customer has paid in full all outstanding invoices, estimated transition costs, and any other amounts owed to Stord under this Agreement; (d) Stord’s warehouse lien rights as set forth in Section 20 of the Warehouse Terms shall remain in full force and effect until all amounts owed to Stord are paid in full; and (e) all licensed rights granted to Customer will immediately cease upon termination. For the avoidance of doubt, Stord may require payment of all outstanding and estimated amounts as a condition precedent to releasing any Goods or permitting Customer access to any Facility for removal purposes.

4.18 Waiver. No waiver of any part of the Agreement will be effective unless it is in writing and signed by the Party granting the waiver. No failure or delay in exercising any discretion or remedy under the Agreement operates as a waiver of that discretion or remedy. A waiver granted on one occasion will not operate as a waiver on future occasions.

4.19 Notices. Notices must be in writing and delivered by hand, by a national transportation company (with all fees prepaid), or by email if consented to by the receiving Party. Email notices delivered to Stord will include: legal@stord.com. A valid notice will be effective when received by the addressee. The Parties will deliver all notices to the addresses listed in the Agreement.

4.20 Counterparts. The Parties may execute the Service Agreement in any number of counterparts, each of which will be deemed an original, but all of which together constitute a single agreement.

4.21 Compliance with Laws. In connection with the Services provided under the Agreement, the Parties agree to comply with all applicable laws, rules and regulations, including those relating to anti-corruption, anti-bribery, customs, import, and export.

4.22 Precedence. In the event of any conflict or inconsistency between or among the provisions of any documents comprising this Agreement, such conflict or inconsistency shall be resolved by giving precedence in the following order: (a) first, the Service Agreement (including any amendments thereto); (b) second, these Terms and Conditions; and (c) third, any applicable SOW. Notwithstanding the foregoing, any additional or conflicting terms proposed by Customer in purchase orders, invoices, or other documents shall be deemed rejected and shall have no force or effect unless expressly agreed to by Stord in writing.

4.23 Survival of Provisions. The following provisions shall survive any termination or expiration of this Agreement: Sections 2 (Fees, Payment Terms, Taxes and Charges), 3 (Confidential Information), and 4 (General) of these General Terms; Sections 11 (Liability and Limitation of Damages), 13 (Warehouse Services Claims), and 17 (Right to Store Goods), 18 (Accurate Information), and 20 (General and Specific Warehouse Lien) of the Warehouse Terms; Sections 8 (Freight and Parcel Services Claims), 10 (International Compliance), and 9 (Freight and Parcel Services Liability Cap) of the Parcel Terms; Sections 4 (Customer Content), 12 (Customer Software Indemnification), and 13 (Software Services Liability Cap) of the Software Terms; and any other provisions of the Agreement that by their nature are intended to survive termination or expiration.

Support

General Inquiries: Please contact Stord at support@stord.com if any questions arise.

Operational Failures: Customer responsibilities include reporting operational failures, incidents, problems, concerns, and complaints to: service@stord.com

HR Complaints: Complaints about Stord employees for code of conduct and/or performance issues should be reported to: complaints@stord.com

Software Services Support: help@stord.com

Privacy Questions and Concerns: Privacy@stord.com