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Software Services

Expert assistance to get you up and running, your team onboarded and productive rapidly, and data flowing across your tech stack. Backed by the professional support you need to address issues that may arise and keep your operations running smoothly.

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Customized Software Implementation

OMS and WMS Deployments Customized for Your Business


As with our fulfillment solutions, we know there’s “no one size fits all.”

Our software implementation process isn't just about getting you set up – it's about creating a solution that's uniquely yours. We partner with you to scope out a tailored solution that fits perfectly into your existing logistics and systems, whether you need remote assistance or on-site implementation. We're here to ensure a smooth transition every step of the way.

Stord’s Software Implementation team comprises experts in deploying OMS and WMS technology to ensure rapid time-to-value for your organization. Our team ensures your team’s fully trained with the Stord software live in production. Implementation projects include six overall phases:

Your Stord Implementation Manager is responsible for project milestones including Training/ Hypercare support (special “handoff” service to Support Team) ensures smooth post-implementation operation.

Design
Build
Deploy
Go-Live
Hypercare
Handoff To Support

“The Stord Professional Services team took the time to understand what’s special about our business, what we needed, and how our team works together. And then got us up and running right on schedule.”

Director E-commerce Operations, National Omnichannel Brand

Robust Software Support

Expert Assistance That Keeps Your Business Humming

Our goal?

To keep your Stord software running smoothly – so you can focus on what you do best – growing your business.

Whether you’re relying on Stord One Commerce or Stord One Warehouse, our support doesn't stop after implementation. Hypercare support (special “handoff” service) ensures smooth post-implementation operation.

And once the software is deployed, we provide comprehensive OMS and WMS software support services, including ensuring connectivity to other systems, robust data security measures, knowledge sharing and partnership in our continuous software innovation.

Stord

“I’m very satisfied with all the Stord Support reps. They go
above and beyond, and are a pleasure to work with!”

Stord
Suzanne Sarmadi, Senior Customer Service Associate

Dedicated Software Technical Support

Structured SLAs for prompt
issue resolution
Automated escalation
paths for critical needs
Direct communication with regular
updates until issue resolution
Automated alerting to on-
call engineers
Well-defined procedures
for swift action
Continuous improvement
from incident reviews

Guaranteed SLAs
Severity 1: 24x7 on call
engineeering support
extensive knowledge base
product roadmap influence

Comprehensive
Help Center

Extensive knowledge base library
of articles and guides
Precise AI-based answers
to your questions
Regularly updated with the latest product
updates, best practices and insights
Accessible anytime for
immediate assistance

Product Roadmap Input & Influence

Provide valuable input and actively influence new feature development that align to your needs.

  • Collaborative development approach
  • Submit requests for roadmap additions
  • Opportunity to contribute product ideas/suggestions

Take Your Software 
to the Next Level

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