Software Terms
Effective Date: February 14, 2026
Stord Software Terms
These Software Terms shall only apply to Stord Service Agreements in which Customer has elected to receive Software Services from Stord. By executing the Service Agreement and accepting the Software Services, Stord and Customer agree to these Software Terms and the General Terms. Capitalized terms not defined herein are defined in the General Terms.
Stord may from time to time change these Software Terms. Any changes are effective immediately upon posting on Stord’s website at https://www.stord.com/software-terms.
1. Definitions.
“Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control with the subject entity. “Control,” for purposes of this definition, means direct or indirect ownership, or control of more than 50% of the voting interests of the subject entity.
“Agreement” means the Service Agreement, SOWs, and the Stord Terms and Conditions.
“Carrier” means a carrier by highway or other mode providing transportation, including carriers transporting Shipments and, if applicable, draymen and/or railroad intermodal carriers. Stord is not a Carrier.
“Competitor” means any third party that provides, offers, or makes commercially available any products, services, or solutions that are competitive with, the same as, or similar to the Services, including but not limited to logistics, fulfillment, warehousing, transportation, freight brokerage, supply chain management, or software solutions for inventory, order, or distribution management.
“Confidential Information” has the meaning set forth in Section 3.1 of the General Terms.
"Customer" means the entity that has executed an Agreement with Stord and Affiliates of that entity (for so long as they remain Affiliates) that have entered into SOWs under the Agreement.
"Customer Content" means all data, information, feedback, suggestions, text, content, and other materials, including Personal Information, that Users upload, post, deliver, provide, transmit, or otherwise make available to Stord in connection with Customer’s use of the Services, including the weight, dimensions, origin, destination, hazardous materials status and any special handling requirements regarding Goods (including material Customer uploads to Software Services).
"Customer Information" means the name, mailing address, telephone number, e-mail address, and any other personally identifying information of Customer provided by or obtained in connection with the performance of Services; provided, however, Customer Information does not include Stord Content or Stord Data. Customer Information is Confidential Information of Customer.
“Data Anonymization” means the process by which Stord removes or modifies any information that could reasonably be used to identify Customer or any natural person, such that the remaining data is aggregated, de-identified, or otherwise rendered non-identifiable.
“End Customer” means any third party to whom Customer directs Stord to ship, deliver, or otherwise transfer Goods or Parcels on Customer’s behalf. End Customers are Customer’s customers or recipients of Goods or Parcels.
“Fees” means the fees set forth in the applicable Service Agreement or SOW in U.S. dollars (or such other currency as may be specified in the applicable Service Agreement or SOW) for Services provided by Stord to Customer and all charges or costs arising from Services.
"Goods" means the merchandise or property that the Customer tenders to Stord for Services.
"IP Rights" means patent rights (including patent applications and disclosures), copyrights, trade secrets, moral rights, know-how, and any other intellectual property rights recognized in any country or jurisdiction.
"Malicious Code" means code, files, scripts, agents, or programs intended to do harm, including viruses, worms, time bombs and Trojan horses.
"Parcel(s)" means the merchandise, small packages, or property that the Customer tenders to Stord for Parcel Services.
“Parcel Services” means arranging for third-party motor carriers to provide transportation services of Parcels consigned to End Customers on behalf of Customer.
"Scope of Work" or "SOW" means a signed document or online order specifying the Services to be provided that is entered into between Customer, or any of their Affiliates, and Stord.
“Shipment” means any Goods, Parcels, or other property tendered by Customer to Stord for Freight Services or Parcel Services, whether transported via small parcel, less-than-truckload (LTL), full truckload (FTL), intermodal, or any other mode of transportation.
"Services" means the products, services, and access that are provided by Stord to Customer under a Service Agreement or SOW, including Warehouse Services, Freight Services, Parcel Services, and Software Services. Services exclude Third-Party Applications.
"Software Services" means Stord's cloud-based platform service and any other online subscription services provided by Stord, including internet-based technology designed to enable ecommerce and allow Users to manage inventory, orders, shipments, and distribution to provide data visibility and analytics regarding those activities in a single platform.
"Stord" means Stord, Inc. and its Affiliates.
“Stord Content” means all data, information, reports, analytics, insights, and other materials related to the Services provided by Stord, including but not limited to aggregated data, data resulting from Data Anonymization, and derivative data generated from or based upon Customer’s use of the Services, Customer Content, or other customers’ use of the Services. Stord Content is Confidential Information of Stord.
"Stord Group" means Stord, Inc., as well as its Affiliates, Carriers, and the Stord Partner Network.
"Stord Partner Network" means third-party fulfillment or warehouse service providers contracted by Stord to provide Warehouse Services.
"Third-Party Application" means system functionality that interoperates with Services, via integration or otherwise, that is provided by Customer or a third-party, including enterprise resource planning systems, shopping cart applications, and warehouse/transportation management systems.
"User" means an individual who is authorized by Customer and Stord to use Software Services, and to whom has been supplied a user identification and password for utilizing Software.
“Warehouse” means Stord and the Stord Partner Network that own, lease, and/or operate the Facilities.
"Warehouse Services" means the provision of logistics services in Facilities, including inbound receiving, storage, picking and packing, outbound fulfillment, and warehouse administrative functions related to Customer's Goods.
2. Software License. Stord provides Customer with a non-exclusive, non-transferable, non-sublicensable, limited, revocable right to access and use Software Services solely for Customer's internal business use by Users during the Term.
3. Restricted Use. Software Services are Confidential Information of Stord. Customer may access Software Services solely for Customer's or its Affiliates' internal business purposes. Each User account is valid for one User only and may not be shared. Customer shall not: (a) copy, modify, translate, reverse engineer, decompile, disassemble, or create derivative works based upon the Software Services; (b) sell, resell, license, sublicense, distribute, rent, or lease Software Services; (c) remove any proprietary or copyright notices; (d) use any device, software, or routine intended to damage or interfere with the proper operation of Software Services; (e) permit access in a way that circumvents contractual usage limits; (f) send or store unlawful or tortious material; (g) use Software Services to store or transmit Malicious Code; (h) attempt to gain unauthorized access; (i) access or use Software Services as a Competitor; or (j) allow use for competitive analysis or development of competing products. Customer is solely responsible for: (i) its Users’ compliance with this Agreement; (ii) monitoring and controlling all User access to and use of the Software Services; (iii) ensuring that each User complies with all terms and conditions of this Agreement; and (iv) promptly revoking access for any User who no longer requires access or who has violated this Agreement.
4. Customer Content. Customer is solely responsible for Customer Content and represents and warrants that: (a) Customer owns or has obtained all necessary rights, licenses, consents, and permissions to provide Customer Content to Stord and to grant the rights granted herein; (b) Customer Content is accurate, complete, and not misleading; (c) Customer Content does not and will not infringe, misappropriate, or violate any third party’s intellectual property rights, privacy rights, publicity rights, or other proprietary rights; and (d) Customer Content does not and will not violate any applicable law, rule, or regulation.
5. License to Customer Content. Customer grants Stord a non-exclusive, perpetual, irrevocable, royalty-free, fully paid, sublicensable, and transferable right and license to access, collect, copy, use, store, host, transmit, modify, distribute, display, disclose, and otherwise process Customer Content: (a) to the extent necessary to provide the Services pursuant to the Agreement; (b) in connection with internal operations and functions, including operational analytics and reporting, financial reporting and analysis, product or Service improvement or development, audit functions, and archival purposes; (c) to communicate with Customer about the Services or Stord’s other products and services; (d) following Data Anonymization, for marketing and other lawful purposes; and (e) to train, develop, improve, and enhance artificial intelligence, machine learning, and other algorithmic models and systems, whether for use in the Services or otherwise; provided, however, that Stord shall not use Customer Information for such training purposes except following Data Anonymization.
6. Integration Services and Third-Party Applications. If agreed to in the applicable Service Agreement or SOW, Stord may configure the Software Services by integrating mutually agreed upon Customer systems and Third-Party Applications. Stord’s ability to integrate these systems is subject to the Software Services’ compatibility with the Third-Party Application that Customer uses. Customer may only utilize the number of Third-Party Application integrations or the specific Third-Party Application integrations identified in the Service Agreement or SOW as part of the initial integration services that are included with the mutually agreed upon fees. Additional integration services are available as agreed in writing and subject to additional fees. By requesting Stord to integrate a Third-Party Application, Customer grants permission to Stord to access such Third-Party Application on its behalf solely for the performance of Services under this Agreement. The providers of Third-Party Applications may require Customer to accept additional terms and pay an additional fee to use such Third-Party Applications. If Customer elects to install or enable Third-Party Applications for use with the Stord Services, Customer permits Stord to grant such Third-Party Applications access to Customer Content, as required for the interoperation and support of such Third-Party Applications with the Stord Services. Stord is not responsible and provides no warranty with respect to Third-Party Applications and their use of Customer Content or for the security practices (or any acts or omissions) of such third-party service providers or Third-Party Applications. The Software Services may contain links to the Third-Party Application websites or resources. Stord provides these links only as a convenience and is not responsible for the content, products, or services on or available from those websites or resources or links displayed on such sites. Customer acknowledges sole responsibility for, and assumes all risk arising from, Customer’s use of any Third-Party Application websites or resources. Stord will have no responsibility for errors in transmission, unauthorized third-party access, or other causes beyond Stord’s control.
7. Deletion of Data. Except as otherwise agreed upon by the Parties, or required by applicable law or governmental authorities, Stord will abide by the following with respect to deletion of Customer Information: (a) Within ninety (90) days of the Agreement’s expiration or termination, Stord will securely destroy all copies of Customer Information; (b) Upon Customer’s request, Stord will promptly return to Customer a copy of all Customer Information within thirty (30) calendar days and, if Customer also requests deletion of the Customer Information, will carry that out as set forth above. Stord shall have no obligation to return Customer Information to Customer after thirty (30) days following the expiration or termination of the Agreement. All deletion of Customer Information will be conducted in accordance with standard industry practices for deletion of sensitive data.
8. Data Security. Stord will use commercially reasonable technical and organizational measures designed to prevent unauthorized access, use, alteration or disclosure of the Software Services and Customer Content. Stord, however, will have no responsibility for errors in transmission, Third-Party Applications, unauthorized third-party access, or other causes beyond Stord’s control.
9. Artificial Intelligence Features. The Software Services may include or incorporate generative artificial intelligence, machine learning, automated decision-making, or other AI-powered features (collectively, “AI Features”). Customer acknowledges and agrees that AI Features are experimental, evolving technologies that may produce unpredictable, inaccurate, incomplete, unreliable, inappropriate, or otherwise unsuitable content or results. AI Features may not produce intended results, may not follow prompts or instructions accurately, and may include hallucinations, fabrications, non-factual information, or content that violates third-party intellectual property rights, privacy rights, or applicable laws and regulations. AI-generated content may contain errors, omissions, or inaccuracies that could result in property damage, personal injury, business losses, or other harmful consequences if relied upon without proper verification and human oversight. Customer is solely and exclusively responsible for: (a) verifying the accuracy, completeness, reliability, and suitability of all AI-generated content before any use or reliance thereon; (b) conducting thorough human review and validation of all AI output, particularly for any critical applications, business decisions, or regulatory compliance purposes; (c) ensuring compliance with all applicable laws, regulations, industry standards, and ethical guidelines in Customer’s use of AI Features and AI-generated content; (d) obtaining all necessary rights, licenses, permissions, and approvals for Customer’s use of AI-generated content; (e) ensuring AI Features are used only for lawful purposes; and (f) implementing appropriate safeguards, oversight procedures, and human review processes for AI output used in any decision-making processes. Customer expressly acknowledges that AI Features are not intended to replace human judgment, expertise, or professional advice, and Customer must implement appropriate human review, validation, and oversight processes for all AI-generated content, particularly when used in connection with critical business operations, safety-related decisions, regulatory compliance, or any application where errors could result in harm to persons or property.
10. Agentic AI Features. If Customer opts into such features, the Software Services may include optional agentic artificial intelligence capabilities that enable automated decision-making and autonomous actions without real-time human intervention, including but not limited to automated shipment routing, forecast creation, trend analysis, API access, inventory management, carrier communications, order processing, non-Stord order support, automated workflows and rules-based automations, purchase order automation and management, transfer order automation and management, and other logistics operations (“Agentic AI Features”). Agentic AI Features are available only to Customers who expressly opt-in via an applicable SOW or separate written agreement. By opting in to Agentic AI Features, Customer: (a) authorizes Stord to deploy AI agents that may autonomously execute decisions and take actions on Customer’s behalf; (b) accepts and ratifies all actions taken by such AI agents as Customer’s own actions, with the same force and effect as if taken directly by Customer; (c) assumes sole responsibility for defining, configuring, and limiting the scope, parameters, and authority of any AI agents, including establishing appropriate guardrails and restrictions; (d) agrees to implement and maintain appropriate human oversight, review, fact checking, and intervention processes for all Agentic AI Features, particularly for high-value, time-sensitive, or irreversible actions; (e) acknowledges that Agentic AI Features are experimental, evolving technologies that may produce unexpected, inaccurate, or unintended results, and that AI agents may take actions that differ from Customer’s expectations or intentions; and (f) assumes all risk and sole responsibility for any and all consequences arising from the use of Agentic AI Features, including but not limited to decisions made, actions taken, communications sent, transactions executed, and any interactions with Carriers, End Customers, or other third parties. Stord shall have no liability whatsoever for any claims, losses, damages, costs, or expenses arising from or related to the use of Agentic AI Features, including but not limited to any autonomous decisions, actions, errors, omissions, delays, or failures of AI agents, regardless of whether such outcomes were foreseeable or resulted from the AI agent’s design, configuration, training, or operation. Stord reserves the right to modify, suspend, limit, or terminate Agentic AI Features at any time, with or without notice, in its sole discretion, and shall have no liability to Customer for any such modification, suspension, limitation, or termination.
11. Stord Unbox. The Software Services may include optional personalized insert capabilities (“Stord Unbox”) that enable Customer to deliver customized communications and marketing materials to End Customers. Stord Unbox is available only to Customers who opt-in via an applicable SOW. Stord Unbox may integrate with Third-Party Applications to enable on-demand printing and synchronization with Warehouse Services. Customer is solely responsible for all content provided to Stord for printing or insertion (“Insert Content”), including its accuracy, legality, and compliance with applicable laws (including data privacy and marketing communications laws). Customer must obtain all necessary rights and permissions for Stord to print and distribute Insert Content. Stord disclaims all liability for Insert Content, Third-Party Application failures, and variations in print quality or color accuracy. Stord will use commercially reasonable efforts to ensure print quality and the inclusion of inserts in applicable packages; however, Stord does not guarantee exact color matching or print quality. If technical or production issues arise, Stord reserves the right to fulfill orders without inserts to avoid shipping delays, and such omissions shall not constitute a breach of this Agreement. Customer grants Stord a non-exclusive, royalty-free license to reproduce and distribute Insert Content solely to perform Stord Unbox services.
12. Customer Software Indemnification. Customer and its Affiliates (“Indemnifying Party”) shall defend, indemnify and hold harmless Stord, the Stord Group, each of its Affiliates, and the respective directors, officers, employees, agents, successors, and assigns (collectively, “Indemnified Party”) from and against any action, cause, claim, damage, debt, demand, or liability, including reasonable costs and attorney’s fees, asserted by any third party arising out of or relating to: (a) breach of any Software Services terms, warranties, or obligations under this Agreement; (b) Customer’s and its Users’ access to, use of, or reliance on the Software Services (including AI Features and Agentic AI Features or any actions taken by AI agents on Customer’s behalf), and any output, results, or content generated thereby; (c) any Customer Content or data uploaded, transmitted, or processed through the Software Services; (d) any Malicious Code introduced by or through Customer, its Users, or Third-Party Applications enabled or used by Customer; (e) any unacceptable, unauthorized, or unlawful use of the Software Services (including AI Features) by Customer or its Users; or (f) Customer’s or its Users’ use of the Software Services in combination with any Third-Party Application or Customer system.
13. Software Services Liability Cap. Customer declares that Stord’s aggregate liability for any and all claims arising out of or related to the Software Services, including but not limited to claims related to access, use, performance, availability, errors, interruptions, data loss, data breach, security incidents, AI Features, or any output, results, or content generated by the Software Services, is limited to the total amount of fees paid or payable by Customer for Software Services during the twelve (12) months immediately preceding the first occurrence out of which the liability arose. For the avoidance of doubt, this Software Services Liability Cap applies to all claims arising from or related to the Software Services regardless of the theory of liability, and is in addition to, and further limited by, the General Liability Cap set forth in Section 4.3 of the General Terms. In no event shall Stord’s aggregate liability for Software Services claims exceed the lesser of this Software Services Liability Cap or the General Liability Cap.
14. Modification of Software Services. Stord may modify the Software Services (including AI Features), including, without limitation, for the purpose of providing new features, implementing new protocols, maintaining compatibility with emerging standards, or complying with regulatory requirements, so long as such modifications do not materially degrade the underlying paid features of the Software Services.
Support
General Inquiries: Please contact Stord at support@stord.com if any questions arise.
Operational Failures: Customer responsibilities include reporting operational failures, incidents, problems, concerns, and complaints to: service@stord.com
HR Complaints: Complaints about Stord employees for code of conduct and/or performance issues should be reported to: complaints@stord.com
Software Services Support: help@stord.com
Privacy Questions and Concerns: Privacy@stord.com