With more than 60% of U.S. consumers using AI tools, e-commerce brands need an integrated AI approach to meet expectations and grow market share.

ATLANTA, February 2, 2026— Stord, The Consumer Experience Company powering commerce across seamless pre-purchase, checkout, delivery, and post-purchase for today’s leading brands, announced today multiple e-commerce specific AI solutions - AI-Powered Estimated Delivery Date, Intelligent Order and Inventory Summary, Workflow Automations, Instant Shipping Codes - aimed at improving conversions and operational efficiencies. All of these tools are available or in early access today, many provided free of charge to Stord fulfillment customers, and set the stage for an ambitious roadmap of more products throughout the year and beyond.

“Stord is building the tools needed for brands to provide an uncompromising consumer experience that rivals what was previously only attainable by industry giants. Stord’s AI offerings are yet another example of the innovative approach we are pursuing to help brands build loyalty and grow their consumer base by improving every single step in the e-commerce process. Being able to take our data set of millions of orders and apply it towards meaningful AI solutions for brands is precisely how Stord will level the playing field for brands of all sizes,” said Sean Henry, CEO and co-founder of Stord.

AI-Powered Estimated Delivery Date

Nearly 70.19% of all e-commerce carts are abandoned, and 12% are due to unclear delivery dates. Brands are struggling to accurately communicate their delivery promises despite massive expenditures to unlock faster delivery.

Stord’s AI-powered estimated delivery date (EDD) solution improves add-to-cart conversion, in-cart conversion, and delights e-commerce end consumers with simple and transparent delivery promises. Stord’s AI-powered EDD deploys a unique set of data parameters and AI algorithms to provide greater accuracy and operational flexibility for partnering brands. As end consumers flow through the online sales process, the estimated delivery date is updated based on numerous factors and millions of historical Stord shipments. Brands can easily validate and implement free shipping thresholds and articulate their entire delivery promise to all end consumers with the built-in A/B testing tools engine. Based on industry averages, by correcting and articulating a more accurate delivery promise brands can potentially recapture 5-10% of abandoned cart revenue from their online storefront.

Intelligent Order and Inventory Analysis

E-commerce brands are inundated with data across their orders and inventory records. A typical retailer can carry approximately 10,000 SKUs in inventory and over 43% of small brands do not track inventory in real time. These problems compound as brands scale their customer base and their product lines. Stord AI now offers intuitive insights and summaries for both orders and inventory down to the SKU. With one click of their mouse, operators get brief summaries detailing what happened to any order or current inventory status with quick hit suggestions on any necessary next steps. This supercharges customer experience teams for even more rapid “Where Is My Order” resolutions, saving on manual costs and upleveling the consumer experience. This year, Stord will automate these processes further through full agentic workflows. 

These AI-powered suggestions improve inventory management and help to ensure necessary products are always on hand, slow products are paired into clever kitting offerings, and brands have total control over their global inventory from anywhere in the world.

Workflow Automations

As brands grow they often implement dozens if not hundreds of workflows to help manage every edge case in the fulfillment process. These rules operate to automatically determine how each and every order is fulfilled down to the shipping label and branded insert. 

With Stord AI, brands can now quickly review, diagnose, and understand which workflows impacted any order. In time, brands will be able to more efficiently create exception logic, assess effectiveness of their workflows, and build new rules using natural language.

“E-commerce brands have complex rules and operational procedures for handling their orders. It is common for brands to have hundreds of rules in operation,”  said Craig Stewart, SVP of Product and Engineering at Stord.  “Managing those rules can very quickly become complex, and result in sometimes unexpected behaviours. Stord AI gives our customers the ability to cut through that confusion, offering unparalleled levels of configuration within our rules engine in a simple, easy to manage interface.”

Instant Product Compliance Recommendations

During the preparation phase of a new product, brands are legally required to have accurate product codes and information for importing, taxes, consumer safety, shipment requirements, and more. Traditionally, brands had to endure a lengthy validation process, reviewing and checking every hazmat, harmonizing, and shipping code. Inaccurate codes can expose brands to fines and blocked deliveries.

Stord AI is designed to help brands by allowing them to simply enter their product description language, then reads, assesses, and suggests potential codes for review and approval. Stord AI also scans product summaries and associated codes and suggests corrections if any potential discrepancies are identified. Through this process, brands can improve compliance efforts without massive time expenditures or complex knowledge of nuanced code requirements. 

The Road Ahead - Demand Planning, Agentic Commerce Solutions, and more

These solutions are only the beginning for Stord. Already, AI and machine learning algorithms are at work on our existing tech stack improving our parcel carrier routing, warehouse operations, and internal efficiencies. Stord AI is composed of several teams of dedicated engineers, and these capabilities are being implemented externally for customers and internally for newfound productivity. These products lay the foundation for comprehensive agentic solutions in 2026. In the near future brands can expect deeper demand planning capabilities with AI insights and recommendations, CX and reverse logistics chat bots, and agentic solutions to find and grow opportunities in their existing business.

“AI is being discussed at the biggest and smallest e-commerce brands around the world, but there is massive confusion on what tools are truly needed and what providers can deliver on those needs,” said Sean Henry, CEO and co-founder of Stord. “These products, and our roadmap, sets Stord as the obvious choice. Now brands can instantly add the e-commerce AI tools they need and have them work effortlessly with the rest of their fulfillment and commerce activities. While AI is reshaping e-commerce, having the right AI tools will be the most important decision brands make this year.”

These new products follow after recent major announcements by Stord including the acquisition of Shipwire from CEVA Logistics at the state of the year, a record-setting 2025 that saw the acquisition of Ware2Go from UPS, a $200 million dollar Series E at a $1.5B valuation, and a $40 million investment in Hebron Kentucky modernizing an expansion facility and 500+ new jobs.