Facing unprecedented growth from new sales channels, Bow Wow Labs selects Stord to support its scale and deliver an exceptional customer experience via its nationwide B2B and DTC order fulfillment.
ATLANTA, November 30, 2023—Bow Wow Labs, Inc., inventors of innovative pet products that promote health, wellness, and safety, selects Stord, a leader in high-volume fulfillment services and supply chain technology for omnichannel mid-market and enterprise brands, as its sole fulfillment partner.
With Target added to Bow Wow Labs’ growing list of retail partners—including Amazon, Walmart.com, NaturalPetWarehouse.com, and more—the pet brand sought a provider that could help it continue to accelerate through reliable and scalable omnichannel fulfillment.
Stord now powers nationwide DTC and B2B fulfillment for Bow Wow Labs, with the brand leveraging Stord’s high volume fulfillment and logistics services; advanced last-mile solution, Stord Parcel; and order management software (OMS), Stord One Commerce.
Stord One Commerce connects and centralizes all of Bow Wow Labs’ sales channels and orders in one place, orchestrates and manages all inventory and shipments, and automatically optimizes each order and individual parcel decision. In addition, Stord Parcel provides Bow Wow Labs with a diverse array of carriers to give Bow Wow Labs access to a wide range of cost-effective and timely service levels to meet its consumers’ needs.
Bow Wow Labs also employs two Stord One Commerce add-ons: Last-Mile Optimization, to improve the customer experience and save on parcel spend while meeting delivery expectations, and Multichannel Inventory, to manage inventory and orders from all of its sales channels in one platform. With these add-ons, Bow Wow Labs can:
- Set automated rules to intelligently upgrade or downgrade the delivery method for each order, while still delivering within the required transit time
- Gain complete visibility of an order’s entire lifecycle with parcel tracking, from click to delivery
- Reserve inventory by sales channel or key account and prioritize fulfillment according to its business requirements
- Automatically set inventory shortage behavior for orders based on sales channel
- Gain a full picture of inventory by channel with real-time inventory availability for every SKU, across every sales channel
“With Stord, we’re confident we can provide a great customer delivery experience for each of our sales channels,” said Brian O’Neil, President and Chief Operating Officer at Bow Wow Labs. “Stord’s OMS technology was a key differentiator for us; it helps us intelligently optimize our parcel selections and manage our orders across our B2B and DTC channels.”
“Bow Wow Labs has seen tremendous growth, and with it an increasingly complex supply chain,” said Sean Henry, CEO and co-founder of Stord. “With Stord, the Bow Wow Labs team can ensure reliable, cost-effective delivery at scale, helping them save time and reduce headaches in managing their operations.”
For more information, visit www.stord.com.
About Bow Wow Labs
About Bow Wow Labs: Bow Wow Labs was founded on providing a safe chewing experience for dogs. Our first product, the Bow Wow Buddy™️, was created to help prevent choking on the last 1” of chews. Since then, our mission has grown to focus on offering innovative products that promote the safety, health, and wellness of dogs everywhere. Learn more at https://bowwowlabs.com/