Returns are an inherent part of e-commerce. They often present significant challenges. Effectively managing them is necessary to maintain high customer satisfaction and strong brand loyalty. We recognize the complexities involved in managing returns. Expanding on our experience in providing comprehensive fulfillment services, including reliable physical returns processing, we have developed further solutions to optimize this post-purchase experience.
Stord Returns is our integrated technology platform designed to streamline and enhance your returns management. With a significant 84% of consumers reviewing return policies before purchasing and online returns averaging 20-30% of orders, implementing an efficient and user-friendly system is no longer optional.
Stord Returns complements our existing physical returns capabilities and can be tailored to the unique needs of your e-commerce business.
The Benefits
Stord Returns transforms a potentially negative touchpoint into an opportunity to strengthen your brand, enhance customer relationships, and optimize your financial performance.
Craig Stewart, SVP of Product and Engineering at Stord, emphasizes the critical role of a positive returns experience in today's e-commerce: “When buying a product online, customers are unable to touch the product, ensure fit, or quality. They are buying on faith that not only will you deliver, but the product meets their expectations. In order to build trust, online retailers cannot have a disjointed returns solution if they hope to grow. In fact, 80% of online customers will avoid shopping with a brand if they have a bad returns experience1. Stord Returns solves this by empowering brands to offer a concise return experience, while enjoying Stord’s ability to track every order and provide improved parcel rates.”
Stord Returns provides your e-commerce business with:
Enhanced, Branded Returns Portal
In the past, initiating a return could be a confusing and frustrating experience for end consumers. They are often unsure of the best way to contact your brand.
With Stord Returns, you can provide a clear method through a branded returns portal where your customers can effortlessly initiate or request returns, as shown in the screenshot below.
This eliminates the inefficiencies of unclear email submissions and time-consuming ticket management. With automated alerts, both your team and your customers can stay informed with crucial updates throughout the entire returns process, leading to a more positive customer experience and stronger brand perception.
More Flexible Return Options
Today's online shoppers expect choices. Stord Returns enables you to offer a variety of return methods to cater to different customer preferences.
Offering options like mail-in, in-store (if applicable), scan to return, or other tailored solutions ensures you meet your customers where they are. Improve consumer experience with easy-to-use QR codes. No need for a printer, now customers can simply show the code at the relevant post office and the label is printed on-demand and handled by the onsite team. Having multiple return options builds loyalty and encourages repeat purchases.
Seamless OMS Integration
Stord Returns is fully integrated with Stord One Commerce (OMS), providing a centralized hub for all your order and return information. This gives you complete control and visibility over your returns process. The image below gives an idea of the level of visibility where you can track returns in real-time, automate workflows, and ensure accurate inventory management across your operations.
This streamlined integration boosts operational efficiency, reduces errors, and saves you valuable time and resources.
Actionable Data and Insights
Understanding the “why” behind returns is key to continuous improvement. Stord Returns provides you with integrated data and analytics on return reasons and trends within the OMS.
The power of these insights lets you see reports clearly to help you identify product issues, optimize your return policies, and make data-driven decisions to enhance the overall customer experience and your product offerings.
Optimized Return Shipping
Reduce the financial impact of returns. You can leverage Stord's network to access improved parcel rates for return shipments. This reduction in shipping expenses associated with returns can positively impact your bottom line, helping you protect your profit margins.
Robust Fraud Prevention
Protect your revenue using built-in tracking and verification processes on Stord Returns to help minimize fraudulent returns. Stord's team of return experts will not process a refund until after the product has been verified and scanned in.
Take Control of Your Returns Experience
Ready to transform your returns process from a point of friction into an opportunity for growth?
Discover the Power of Stord Returns: Visit Stord Returns to explore the comprehensive features and benefits of our updated returns solution and see how it can directly impact your consumer experience, brand loyalty, and bottom line.
New to Stord? Request a personalized demo by contacting our team of experts to see Stord Returns in action. Learn how our integrated fulfillment and technology solutions can empower your e-commerce business to scale efficiently and deliver exceptional customer experiences.
Don't let outdated returns processes hold you back. Turn returns into a competitive advantage with Stord.
